Help and FAQs

Help and FAQs

We’ve got your answers right here

faqs-joyeria-minor
COVID-19

All of us are doing things a bit differently these days in light of COVID-19. At Joyería Minor, while our commitment to an amazing shopping experience hasn’t changed, a few of our guidelines have. We’re doing all we can to keep all our customers and Jewelry Consultants safe while continuing to provide the best jewelry shopping experience anywhere. See how we’re doing it in the sections below.

A: No. Customers are not required to wear a mask or face covering while shopping in our stores, unless required by state or local law. We will continue to have masks available for customers who choose to wear one.

A: The following safety measures are in place for open stores:

  • All team members must wear masks
  • We ask you to avoid entering the store if you have symptoms of COVID-19, namely fever or cough.
  • We clean jewelry before and after handling by each customer, and disinfect case surfaces frequently.
  • Employees must wash their hands often. Hand sanitizer is available for customers throughout the store.
  • Everyone must maintain a 6-foot distance from others and avoid unnecessary physical contact.
Shipping

A: We work to ship your purchase to you as quickly as possible, but factors like personalization, vendor lead times, and COVID-19 shutdowns may impact timelines.

Repair

A: When a piece of jewelry becomes a part of your life, it’s natural for the metal to wear down over time, for prongs to become loose, or for chains to break. We offer ring sizing, prong replacement, prong retipping, watch repair, chain soldering, clasp replacement, and more.

A: Here’s how we repair jewelry for you, step by step:

  1. You bring in your jewelry for an expert assessment.
  2. We clean and inspect your jewelry. We take a picture of your diamond or gemstone to determine its characteristics, and email photos to you for your reference.
  3. Our Jewelry Repair Team determines which repairs may be covered by a service plan or warranty, and we quote you the final cost of repairs.
  4. Once you approve the quote, your jewelry is sent to our Master Craftsmen, who restore your piece with meticulous care.
  5. After a final polish and inspection, your piece is sent back to your local store and you’re notified via email when it’s ready to be picked up.

A: We guarantee all repairs for 6 months. If any of our work doesn’t meet your expectations, we’ll repair it for free.

Jewelry Maintenance

A: It’s best to catch problems before you lose a stone or suffer expensive damage. We suggest bringing your jewelry in for inspection every 6 months, with routine maintenance every 2-3 years.

A: The best way to care for your jewelry depends on many factors: the type of metal, the types of stones, and even the style of the jewelry.

A: Our inspections and cleaning are always free for all of your jewelry — even if you didn’t buy it from us.

Warranties, guarantees, & service plans

A: We guarantee our diamond, sapphire, ruby, and emerald gemstone jewelry for a lifetime — if Joyería Minor inspects it every 6 months.

A: Of course. We offer additional Protection Plans so you can protect your investment and keep your jewelry looking as beautiful as the day you purchased it. 

A: Many brands carry their own warranties — a promise to you that the merchandise you buy will stand the test of time.

A: You may trade in your diamond for another diamond at least double the trade-in value, and trade-ins of in-store purchases are accepted.

A: Jewelry inspection and cleaning services are available in the store. We recommend scheduling an appointment by contacting your 173 French St. 1B New Brunswick, NJ 08901

Retunr and Exchanges

A: If you’re not happy, we’re not happy. Find out how to return or exchange your item here.

Custom Design

A: Our experts are happy to help you create the jewelry of your dreams. From custom engagement rings to reimagining a vintage favorite, our experts will help you bring your ideas to life. Contact us and learn how do it.

A: While we want to be as accurate as possible when calculating the estimated arrival date for your order, there are some factors that may cause that to change. Factors that might delay your custom design order include:

  • COVID-19 delays
  • Domestic and international holidays
  • Vendor closures
  • Delays in credit approval
  • Weather delays
  • Other shipping/vendor service disruptions
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If we expect a delay with your item, we will notify you as soon as information is available.

Ring Sizing

A: It’s important to get the right fit. Find helpful hints for measuring yourself and secretly finding the size of your significant other with our Ring Size Guide.